Refund policy

Return and Refund Policy

We want you to love your order from Sundryo. If you are not completely satisfied, we are here to help.

Returns
You have 14 days from the date you receive your order to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging. Proof of purchase is required.

How to start a return
Email us at sundryosupport@gmail.com with your order number and the reason for your return. We will reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.

Non returnable items
Gift cards, sale or clearance items, and items marked as final sale cannot be returned. For hygiene reasons, personal care items that have been opened or used cannot be returned.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 14 days of delivery with your order number and photos of the issue. We will send a replacement or issue a full refund at no extra cost to you.

Return shipping
Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping fees are non refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may need additional time to post the refund.

Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.

Cancellations
You may cancel your order at any time before it has been fulfilled. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

Contact
Questions about returns? Email: sundryosupport@gmail.com
Sundryo, 350 Fifth Avenue, New York, NY 10118, United States